Shipping Policy

SHIPPING INFORMATION

DATE OF LAST UPDATE: SEPTEMBER 14, 2021

The delivery of the product is usually in 3 to 14 business days after shipment (depending on the destination country). We use fast couriers for timely and reliable delivery services. The shipping is FREE across Canada and Continental USA. Kindly note we offer our shipping and item price without import duties and local taxes. Kindly check with your country's custom office to determine the custom duties.

We provide tracking number with every shipment. The tracking number is provided as soon as the item is shipped.

    • SHIPPING IS INCLUDED on orders addressed within Canada and USA. Orders are shipped FedEx ground, delivery time for Canada typically takes  between 3 to 5 business days.
    • High-Cost Delivery Area: If your order is being shipped to a remote delivery area, a hi-cost delivery charge may apply. Remote Delivery Areas Include: MARITIMES | NORTHWEST TERRITORIES | YUKON | NUNAVUT | some WEST COAST ISLANDS.
    • If your shipping address is outside of these areas you are good to go with prices as posted on this website.
    • If your shipping address is to a hi-cost delivery area we will contact you to notify any additional shipping cost before processing your order.

 LARGE TRUCK FREIGHT

  • Freight shipped by Large truck are noted on individual product pages as "Large Truck Item" this may also apply to orders involving a large quantity of items.
  • Due to size, quantity, or weight restrictions some packages must be shipped by Large Truck.
  • Delivery time for large truck shipping may range from 5 – 12 business days; a tracking number will be emailed within 48 hrs of shipping.
  • When large truck service is used to deliver an order, the carrier will contact you directly to schedule a delivery time. Delivery must be taken within 48 hours of initial contact otherwise storage fees will apply. Freight deliveries are scheduled on week days only.
  • When the driver arrives with your shipment it is your responsibility to assist or make arrangements for another person to assist in offloading your shipment. (Most shipments can be unloaded or “hand-bombed” directly off the back deck of the truck.)
  • It is important to note the driver is not responsible for unloading or moving items into the yard, garage or home, or up or down steps.
  • Large Truck Orders cannot be cancelled after shipment. If a freight delivery is refused, freight charges to and from the delivery address will be removed from the refund balance.

     

  • **VERY IMPORTANT** It is customer’s responsibility to check all PACKAGES are accounted for and product and/or carton is free of damage before signing delivery receipt - specific product damage must be notated.
  • If concealed damage is discovered, customer must notify QualiClickStore of specific damage within 24 hours.
  • If "received damaged" is not notated on the drivers waybill, we will be unable to replace or otherwise warranty your order.
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